administrative training courses

Site creation and structure management; Advanced permissions and access control; Configuring document libraries, lists, and metadata; Creating views, workflows, and automation tools; Governance and content management best practices; Supporting users and optimizing site functionality

Writing clear, concise, and professional emails; Adjusting communication style for leadership, coworkers, and clients; Active listening and asking clarifying questions; Building trust and creating positive professional relationships: Managing expectations; Service recovery techniques

Creating basic charts and tables; Conditional Formatting; different IF statements; Data validation and dropdown lists; Custom cell labels

SharePoint use for the general user: Navigating sites and document libraries; Uploading, sharing, and managing files; Basic permissions and collaboration tools; Version history and document recovery; Organizing files and folders effectively; Search and navigation strategies

Understanding priorities vs. urgency; Calendar and task management strategies; Managing interruptions and competing demands; Workflow planning and batching tasks; Setting boundaries and realistic timelines

Pivot tables and data summarization; Lookup formulas; Mail Merge; Macros and grouping; Advanced conditional formatting

Calendar management and scheduling strategies; Email organization; Task tracking and follow-up systems; Managing shared mailboxes and calendars; Meeting coordination tools and productivity shortcuts

Understanding common workplace conflict triggers; Emotional intelligence and staying professional under pressure; De-escalation techniques and productive dialogue; Giving and receiving constructive feedback; Knowing when and how to escalate issues; Handling difficult clients

Project timeline development and task tracking; Coordinating vendors, stakeholders, and internal teams; Managing logistics, scheduling, and resource allocation; Creating and maintaining organized documentation and process records; Developing workflows, checklists, and tracking tools to ensure accountability and follow-through.

Spreadsheet layout and navigation basics; Formatting and organizing data effectively; Basic formulas; Using references; Keyboard shortcuts