Human Resources &
Work Force Development Training

Explores strategies to attract top candidates and create a workplace culture that encourages long-term employee retention. Participants will learn best practices for employer branding, competitive benefits, and employee development.

Focuses on delivering effective feedback and conducting meaningful performance reviews. Attendees will learn how to set clear expectations, evaluate performance fairly, and support employee growth

Covers best practices for pre-employment processes and successful onboarding. Participants will learn how to ensure compliance, set new hires up for success, and improve early retention.

Focuses on effective interviewing techniques to identify the best candidates. Participants will learn how to prepare structured interviews, ask compliant questions, and evaluate applicants objectively.

Covers the fundamentals of handling workers’ compensation claims from injury reporting through claim resolution. Attendees will learn how to reduce risk, manage costs, and support injured employees.

Teaches the principles of delivering consistent, high-quality customer service. Participants will learn communication techniques, problem-solving skills, and ways to exceed customer expectations.

Leaders learn how to design and implement effective in-house training programs that build skills, improve consistency, and support long-term workforce development. The course covers identifying training needs, creating practical content, and ensuring training translates into real-world performance.

This training helps leaders recognize signs of stress, burnout, and mental health challenges in themselves and their teams. Participants gain tools to start productive conversations, reduce stigma, and foster a safer, more supportive work environment.

Educates employees and managers on recognizing, preventing, and responding to sexual harassment in the workplace. It covers legal obligations, reporting procedures, and fostering a respectful work environment.

Explores ways to motivate employees and increase commitment to the organization. Attendees will learn strategies to boost morale, productivity, and overall workplace satisfaction. Change of work setting impact, measuring employee engagement

Provides an overview of key New York State labor laws and how they apply in the workplace. Participants will learn how to interpret policies and ensure compliance through an effective employee handbook.