Admin 101 Training Series

OFFICE OPERATIONS

4/27/2026

SharePoint Essentials for Office Professionals

• Understanding document libraries and file structure best practices; Uploading, sharing, and permission management; Version control and collaboration tools; Organizing team resources and workflows; Search and navigation strategies

5/4/2026

Outlook Deep Dive

• Calendar management and scheduling strategies; Email organization; Task tracking and follow-up systems; Managing shared mailboxes and calendars; Meeting coordination tools and productivity shortcuts

5/11/2026

Coordination & Documentation

• Project timeline development and task tracking; Coordinating vendors, stakeholders, and internal teams; Managing logistics, scheduling, and resource allocation; Creating and maintaining organized documentation and process records; Developing workflows, checklists, and tracking tools to ensure accountability and follow-through.

PROFESSIONAL EFFECTIVENESS

5/18/2026

Professional Communication & Customer Service

• Writing clear, concise, and professional emails; Adjusting communication style for leadership, coworkers, and clients; Active listening and asking clarifying questions; Building trust and creating positive professional relationships: Managing expectations; Service recovery techniques

6/1/2026

Time Management

• Understanding priorities vs. urgency; Calendar and task management strategies; Managing interruptions and competing demands; Workflow planning and batching tasks; Setting boundaries and realistic timelines

6/8/2026

Conflict Resolution

• Understanding common workplace conflict triggers; Emotional intelligence and staying professional under pressure; De-escalation techniques and productive dialogue; Giving and receiving constructive feedback; Knowing when and how to escalate issues; Handling difficult clients

TECHNICAL SKILLS

6/15/2026

Excel 101

• Spreadsheet layout and navigation basics; Formatting and organizing data effectively; Basic formulas

6/22/2026

Excel 102

• Creating basic charts and tables; Logical formulas (IF statements, conditional formatting); Data validation and dropdown lists; Pivot tables and data summarization

6/29/2026

Administrative Budget Tracking Essentials

• Understanding basic budget terminology and financial concepts; Tracking expenses, invoices, and purchase orders; Monitoring budgets vs. actual spending; Using spreadsheets or tracking tools to manage financial data